Shipping policy
Effective Date: July 24, 2026
At Degace, we are committed to delivering your order as quickly and safely as possible.
Processing Time
- All orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed or shipped on weekends or public holidays.
Shipping Time
- Standard shipping typically takes 8–13 business days from the date your order is shipped.
- Delivery times may vary depending on your location, customs processing (for international orders), weather conditions, or other unforeseen circumstances.
Shipping Confirmation & Tracking
- Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
Shipping Delays
While we strive to meet our estimated delivery times, occasional delays may occur due to high order volumes, courier issues, customs clearance, or other factors beyond our control. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. Degace is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions about your order or our Shipping Policy, please contact us:
Email: degace.store@gmail.com
Our support team will respond as soon as possible during business hours.